NEW STEAMSHIP CONSULTANTS
Post Office Box 30088
Mesa, Arizona 85275
USA

Click Here For Telephone, FAX Numbers & Contact Information
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FREQUENTLY ASKED QUESTIONS

FAQ'S

Q: Exactly What is Ocean Liner Memorabilia?
Items of interest to our collectors are DECK PLANS, INTERIOR BOOKLETS & BROCHURES, MENUS, PASSENGER LISTS, SAILING SCHEDULES, POST CARDS and all other PAPER Memorabilia. We do not normally carry china, glassware or other "hard" items.

Deck Plans are maps of the ships, Interior booklets & brochures are popular because they show photographs of the ship and the interior rooms.
Some collectors prefer menus, programs and passenger lists because they rode the seas along with the passengers.
Whatever your interest, we have a wide assortment of memorabilia to suit your particular interests.
Except for post cards, we carry only items that were issued by the steamship companies themselves.
We do not sell any reproductions, all items are ORIGINALS. (Except for our Titanic Reprint Deck Plans). We also do NOT carry commercially published books that are currently in print.

We have continually served our clients throughout the US, Canada and many foreign countries since 1968.

Q: I did not see the items I am looking for at this time. Can you help?
The items listed on our catalogs represent only a small fraction of our entire stock. We would be happy to search our database and send you a "Compu-Quote" by E-Mail. A "Compu-Quote" is a specialized quote from our vast database of items available to suit a specific collectors interest. Please let us know your specific interests. We can search our database by ship name, steamship line, date range, type of memorabilia or price range. There is NO CHARGE for this service [for an E-Mail Compu-Quote]. We would rather find the specific items of interest for you, rather than list them on a catalog and cause disappointment for you later if someone else purchases the item before you. However, please note that we are set up to help the collector of Ocean Liner Memorabilia. We are not set up to sell items by a specific date or voyage, so please do not request a particular date or voyage.

Q: How Can I order items? How is the best way to make payment? Are there any Postage or Handling Charges?
All the information you need is covered in Ordering Information. There is also a section that discusses payment for Overseas Customers.
Click Here to Go To ORDERING INFORMATION.

Q: How Can I Get A Printed Catalog?
We are an Internet Company and no longer issue printed catalogs. You can see our current offerings on the many catalogs available on the internet.

If you need a catalog printed, you can print it to your printer by clicking on the print button of your browser. If you do not have a printer or use a computer at a library, please be advised that most libraries offering Internet Access offer printing for a nominal cost per page.
Click Here to Go To CATALOGS.

Q: My interest is the TITANIC. Do you have any Memorabilia from the Titanic?
This is one of the most asked questions we get. Certainly the Titanic is one of the most famous ships of all time. Since we deal only in original items , anything from the Titanic is extremely rare and commands a very high price. Most original Titanic items are sold at auction, and therefore we do not have a list of Titanic Items for Sale. We do offer for purchase our reproduction Deck Plans (The only item we sell that is not original).
Click Here to Go To the Titanic Deck Plans
In addition, many collectors choose to collect items from the White Star Line, which is the company that the Titanic sailed for. One of our most popular items is our White Star Line Emergency Stations Deck Plans.
Click Here to Go To the White Star Line Emergency Stations Deck Plans
In addition, you will find items from the White Star Line in many of our on-line catalogs. We also offer the Ocean Liner Museum, where you can see some rare original Titanic Memorabilia. Click Here to Go To the Museum

Q: I am New to Collecting Ocean Liner Memorabilia. Can you help?
Certainly! We cater to collectors who have just started collecting today, as well as those who have been collecting for over 50 years!
There is something in our catalogs for every level of collector!
Click Here to Go To the Catalogs

Q: Can you put my name on a want list for items from a Particular Ship or Line?
Certainly, but we CANNOT maintain names on our database to send emails ONLY when items of your specific wants are on it. You will recieive notification when items of your interest are available, but you will also receive about 4-6 general mailings per year from us. It is also our policy to offer items first to our existing customers (those who have made a purchase from us) before offering them to "prospects" (those who have not purchased from us before). We cannot place any specific date requests on a wants list at any time.

Q: How Can I be added to your E-Mail List for free Catalog Updates & Special Offers?
Click Here To Be Added To Our E-MAIL List Please advise your Full Name.  This is an E-Mail List ONLYClick Here to Read Our Internet Privacy Policy

Q: I do not have E-Mail Access, How can I contact you?
For orders, you may contact us by telephone, fax, or simply mail your order directly to us at the address listed above. For inquiries other than orders, please mail your inquiry directly to us. Include a Self Addressed Stamped Envelope for a Reply. We ask that you do not telephone us except to place an order or for a question about an order you already placed.

Q: My interest lies in A Decorating Project I am doing? Do you have any items that would be geared for Interior Decorating or Design?
We have set up a Special Internet Page with suggestions & options!
Click Here to Go to the Design Page

Q: I am doing Genealogical Research. Do you sell items for this purpose?
We have had numerous requests. Click Here to Go to our Genealogy Page

Q: Can you help me do some ship research?
We are not a publicly supported research organization or non profit entity. We are a for profit business which is limited to the Sale of Ocean Liner Memorabilia.
On any given day, we receive close to 100 e-mails requesting research information from us. {Tell me more about a particular ship, Help me with my Genealogy research, Tell me about a particular voyage, What date did a particular ship arrive?, Help me with a Research Project, How much is this item worth?, etc...}
We are unable to take the time to research and reply to these requests. It would be impossible for us to spend the time required to give our Customers the level of service they deserve and have come to expect from us. For this reason, we ask that you do NOT contact us for any type of research or "information only" request that is not related to our primary business of selling Ocean Liner Memorabilia.

We cannot answer any such requests.

Q: Can you help me find items from a Particular Voyage?
Sorry, we cannot. As all of our items are originals, finding an exact date is like finding a needle in a haystack! It is extremely unlikely that you will ever see anything from the particular voyage that you have in mind, but you may be able to own a piece of history from that ship or shipping company that you are interested in. So while it may not be the correct voyage or even the exact year, it really is possible for you to acquire something to treasure. Please do not send us requests for specific dates, as we are not set up to search in that manner

Q: I have an image file I would like to send you. Which is the best format?
We ask that you do NOT send us any image files (jpg, gif, tif, pcx, etc.) as part of an e-mail message. Our server is set up to REJECT all messages containing attachments. The reason for this is because image files are usually very large and attached files may contain computer viruses. If you have an image you feel we must see, you may send a photograph to our regular postal address. Please enclose a self addressed stamped envelope if you want the photo returned.

Q: I am new to collecting. Can you help me understand the descriptions? Certainly. The description usually begins with an item number you should use for ordering. The steamship company is listed in (parenthesis). Descriptions are usually kept brief. If there is a Deck Plan it will be noted in the description. If any photographs are contained in the brochure or item, it will also be noted in the description. The count of photographs we give is only counting ship related photos in the item. We do not count travel or non ship related photos in the descriptions. The size given is approximate. The date of issue is given. In some cases the date is approximate if no year is listed in the item. Condition is not listed in the description, as all items are in Very Good Condition or better (unless otherwise noted). All items described are single items. In the event we are offering a set or collection of items, it will be described as such.

Q: I will be visiting Arizona shortly. Do you have a store where I can visit?
We deal by Mail Order Only. Insurance regulations forbid any customers from visiting our offices. Please submit your order by E-Mail.

Q: Can you appraise some items for me?
Yes, this is a fee based service. We have appraised many museum collections. Fees for large collections vary, but the cost for appraising up to five items is $10 PER ITEM. Please email us for details. Do not describe the item or send a picture on the email, request only details of our procedure.

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